POLICIES

All TRANSACTIONS WITH SATPRO ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS.

PRIVACY

We use the information we collect about you to process sales on the site and to
assist us and other entities in offering services and products to you. We also
collect information in the form of  referrals  by  site users to third parties. We  may
also share your data with third parties such as financial bodies, credit card
companies in order to process transactions.

No credit card number is stored in the system.

The credit card details will be passed to the payment gateway as soon as it has

been collected.  Satpro may release account information when we believe,  in good faith,

that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply our
user agreements or (iii) protect the rights, safety, or property of
Satpro Australia, our users, or others. By using our Web site, you consent to
the collection and use of this information by Satpro Australia.
If we decide to change our privacy policy, we will post those changes on this
page so that you are always aware of what information we collect, how we use it,
and under what circumstances we disclose it.

You consent to electronically receive communications from us. We may
communicate with you posting notices on this site or by e-mail. You agree that
all communications that we provide to you electronically satisfy any legal
requirement that such communications be in writing. We will provide you with

an option to decline these updates. We will not be liable for any disclosure
of your personal information to any third party not authorised under this
agreement which was beyond our control.If our privacy policy changes we will
notify at your contact email address.

SHIPPING AND RETURNS

At Satpro Australia we understand the need to have goods that are delivered on
time and perform as described. We have been careful to provide you with sufficient
information to enable you to come to a confident buying decision.

Shipping and processing charges
For all orders delivered in Australia the freight charges are calculated by our web
site freight calculator.

Secure Payments

We accept Pay-pal, Visa, MasterCard, Bankcard. When you send us your personal information
including credit card information we encrypt these details to protect them from
unlawful access.

To purchase from us over the Internet you must be over 18 years old.

WARRANTY

All  of our products carry a 1 year manufacturer  warranty.

We are a multi cultural free to air service provider. We do not accept any liability for the following:

 actual channels or programs as this is out of our control.

 If your service provider  stops broadcasting  or encrypts your favourite channel or changes it’s programming this does not mean that your equipment is faulty and therefore does not constitute a warranty claim.

We do not supply or get involved with local gevernment or council permits.

Once a customer has Pre Booked and paid for an installation we assume that all information given to us to be accurate.

Although we will do everything that we can to confirm that all information given to us is accurate,  If  we find that a job cannot go ahead due to unforseen circumstances, the customer will be responsible for the costs associated with sending a technician to the job site and a re-stocking fee may also be charged for any pre purchased stock.

If the service technician must re attend a job due to bad weather, lack of stock, lack of tools, sickness or anything under our control, there will be  no cost or liability to either the customer or installer.

Customer needs to give 12 hours notice minimum  they need to cancel a job.  If we attend a pre booked job and customer cancels, customer is liable for the costs associated with sending a technician to the job site

We will recommend the best possible positions with regards to satellite dish locations, however we suggest that the property owner find out what the legal obligations are for there individual installation before proceeding with that installation.

Under no circumstances do we accept liability with regards to any form or legal permit.

 Once commissioned to install a satellite system we will expect that all liability lies with the property owner with respect to any such permits.

Although we take the best possible care, we take no responsibility for objects placed in front or grown in front of a satellite dish reception area after an installation is completed.

If you have purchased a product from us
and it shows a fault please contact us giving us the detail of your complaint, date
of purchase etc. If the fault is inherent in the goods, we will arrange to have the
item repaired or replaced. This guarantee does not affect your statutory rights
Your Order
We will confirm your order shortly after it is placed.  We then send your order
to be despatched.  We aim for 2 working days, however, some orders may take up

to 60 days to arrive.  All orders are subject to availability.

Returns

In the event of a customer wishing to return any goods or services to Satpro Australia
as bought on this site, Satpro Australia will only accept such products if they are
returned with a valid RA Number, are of a quality that can be on sold as if new and such
acceptance by Satpro Australia shall only raise a credit available for exchange on
other goods or services provided by Satpro Australia. Satpro Australia do not accept
products being returned for “change of mind”. You must pay the postage of any such
returns.

Receiving your order

If your order shows any physical damage, please acknowledge this and sign
“received damaged” and notify us immediately.

Your Account

Our system will hold details of your account and sales transactions with us and they
may be viewed only with your user name and password.
Contact

Should you wish to discuss any security or issue regarding these terms please
contact us.

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